JLOK Privacy Policy: How We Handle Your Data
At jlok, we take the privacy of our members seriously. This Privacy Policy explains what personal information jlok collects when you use our platform, why we collect it, how we protect it, and what rights you have over your own data. We encourage every jlok member — especially those in the Philippines — to read this carefully before registering or placing any activity on the site.
Last updated: 1 July 2025 | Applies to all jlok members and visitors
Privacy at a glance
Six ways jlok protects your personal information
Every jlok member deserves to know exactly how their personal data is handled. Here is a plain-language overview of our key data commitments.
We collect only what we need
jlok gathers personal data that is necessary for account verification, transaction processing, legal compliance, and delivering a reliable gaming experience — nothing more.
We store data securely
jlok uses industry-standard security measures including encryption and access controls to protect the personal information of every member stored on our systems.
We do not sell your data
jlok will not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your details are used to operate jlok, not to generate marketing income.
You control your account data
jlok members have the right to access, correct, and in some cases request deletion of personal data. We explain how to exercise these rights further in this Privacy Policy.
Sharing is limited and purposeful
Where data must be shared — for example with payment processors or regulatory bodies — jlok only discloses the minimum information required for that specific, legitimate purpose.
We follow Philippine privacy law
jlok's data practices are designed to align with the Republic Act10173 (Data Privacy Act of 2012) and relevant guidelines of the National Privacy Commission of the Philippines.
This Privacy Policy applies to all visitors and registered members of jlok (https://jlok.best). It describes how jlok collects, uses, stores, and discloses personal information in connection with your use of the platform. By using jlok, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
For the purposes of applicable Philippine data privacy legislation, jlok is the data controller responsible for personal information collected through the jlok platform athttps://jlok.best. Questions about how jlok processes personal data should be directed to our support team using the contact details in Section 13 of this Privacy Policy.
jlok is committed to handling all personal data in a manner that is consistent with the principles set out in the Republic Act 10173 (Data Privacy Act of 2012) and the implementing rules issued by the National Privacy Commission (NPC) of the Philippines.
2. What Information We Collect
jlok may collect the following categories of personal information from members and visitors:
| Category | Examples | How collected |
|---|---|---|
| Identity data | Full name, date of birth, government-issued ID details | Registration form, verification process |
| Contact data | Email address, mobile number | Registration and account updates |
| Financial data | Payment method details, transaction history in PHP | Deposits and withdrawals via Cashier |
| Account data | Username, login history, game activity, balance records | Automatically during platform use |
| Technical data | IP address, browser type, device type, operating system | Automatically via server logs and cookies |
| Communication data | Support messages, email correspondence | When you contact jlok support |
jlok does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless required for a specific legal or regulatory purpose, in which case you will be informed.
3. Why We Collect and Use Your Information
jlok processes personal data for the following purposes, each of which has a lawful basis under applicable privacy law:
- Account registration and management: To create, maintain, and verify your jlok account, including confirming your identity and age.
- Transaction processing: To process PHP deposits and withdrawals through local payment channels including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and bank cards.
- Regulatory compliance: To meet jlok's obligations under applicable licensing, anti-money laundering, and taxation requirements. This may include reporting to relevant Philippine authorities.
- Responsible gaming: To monitor activity patterns that may indicate problem gaming behaviour and to apply account restrictions where necessary to protect a member's wellbeing.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account misuse, and other prohibited conduct described in the jlok Terms and Conditions.
- Service improvement: To analyse usage patterns and improve the jlok interface, game selection, and overall member experience.
- Direct communications: To send account-related notifications, transaction confirmations, and, where you have opted in, information about promotions and updates.
jlok does not use your data for any purpose that is incompatible with those listed above without providing prior notice and, where required by law, obtaining your consent.
4. Cookies and Tracking Technologies
jlok uses cookies and similar browser technologies to deliver a consistent, functional experience across the platform. A cookie is a small text file placed on your device when you visit a website. jlok uses the following types:
- Essential cookies: Required for the jlok platform to operate. These include session management cookies that keep you logged in securely during an active visit. You cannot opt out of essential cookies and continue using jlok.
- Functional cookies: Used to remember your jlok preferences, such as your selected language or display settings, so you do not need to reset them on each visit.
- Analytics cookies: Used to understand how members navigate jlok — for example, which pages are most visited or where errors occur. This helps us improve the platform over time. Analytics data is processed in aggregate and is not used to identify you individually.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of jlok. For full information on managing cookies in your browser, refer to the relevant help section of your browser software.
5. Sharing Your Personal Data
jlok does not sell, rent, or trade personal information. We may share your data with the following categories of recipients only when necessary and for specific, legitimate purposes:
- Payment processors: To complete PHP transactions, your payment details are shared with the relevant local payment provider (e.g. GCash, Maya, BDO) only to the extent needed to process the transaction.
- Identity verification providers: jlok may use approved third-party services to verify the identity and age of new members. These providers process only the minimum data needed for verification.
- Regulatory and legal authorities: jlok may be required by law, court order, or regulatory direction to disclose personal data to the appropriate Philippine government body, financial regulator, or law enforcement agency.
- Service providers: Trusted technology providers who assist with platform infrastructure, security monitoring, and support services operate under strict confidentiality obligations and process data solely on jlok's behalf.
- Business transfers: In the event of a merger, acquisition, or asset sale involving jlok, personal data may be transferred to the relevant successor entity. Members will be notified of any such transfer that materially affects their data.
All third parties who receive jlok member data are contractually required to protect it and use it only for the agreed purpose. jlok does not allow partners to use member data for their own independent marketing.
6. How Long We Keep Your Data
jlok retains personal data for as long as your account is active and for a period afterwards as required by applicable law, regulation, or legitimate business purpose. The following general principles apply:
- Account information and transaction records are retained for a minimum period mandated by Philippine financial regulations, which may require records to be kept for a number of years after account closure.
- Identity verification documents are retained for the period required by applicable anti-money laundering legislation.
- Communications with jlok support are retained for a reasonable period to allow for dispute resolution and quality review.
- Technical logs including IP address records and session data are retained for a limited period for security and fraud prevention purposes.
Once the applicable retention period expires, jlok will securely delete or anonymise the relevant data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
7. How We Protect Your Data
jlok takes the security of member data seriously and maintains technical and organisational measures designed to prevent unauthorised access, loss, alteration, or disclosure. These include:
- Encrypted transmission of data between your device and jlok servers using standard protocols.
- Access controls that limit employee access to personal data to those with a legitimate operational need.
- Regular review of security practices to identify and address potential vulnerabilities.
- Procedures for managing suspected data breaches, including notification processes where required by law.
However, no online system can guarantee absolute security. jlok members also have an important role to play: keep your login credentials private, use a strong unique password, sign out after each session on shared devices, and contact jlok support immediately if you suspect unauthorised account access.
8. Your Data Rights as a jlok Member
Under the Data Privacy Act of 2012 and related NPC guidelines, jlok members in the Philippines have the following rights regarding their personal information:
Right to be informedKnow how jlok collects and uses your data — which is what this Privacy Policy explains.
Right to accessRequest a copy of the personal data jlok holds about you.
Right to correctionAsk jlok to correct inaccurate or outdated personal information your account.
Right to erasureRequest deletion of personal data where no legal basis for continued retention exists.
Right to objectObject to specific processing activities, particularly those based on legitimate interests.
Right to complainFile a complaint with the National Privacy Commission if you believe jlok has mishandled your data.
To exercise any of these rights, contact jlok using the details in Section 13 of this Privacy Policy. jlok will respond within a reasonable time frame in accordance with applicable law. Note that certain rights may be limited where jlok has a legal obligation to retain or process data.
9. Minors and Age Protection
jlok is strictly for adults aged 18 and over. jlok does not knowingly collect personal information from anyone under 18 years of age. If jlok discovers that a minor has registered or provided personal data, the account will be closed and any associated data deleted promptly.
Account holders are responsible for preventing minors from accessing their jlok account or personal devices on which jlok is open. Parental controls and device locks are strongly recommended in households with children. If you believe a minor has accessed jlok, please contact us immediately.
10. International Data Transfers
jlok's primary operations are focused on the Philippines. Where personal data is transferred to service providers or infrastructure located outside the Philippines, jlok will take appropriate steps to ensure that such transfers comply with applicable Philippine privacy law and that the recipient provides an adequate level of data protection.
Such steps may include data processing agreements, standard contractual clauses, or other measures approved by relevant data protection authorities. You may request further information about international transfer safeguards by contacting jlok using the details in Section 13.
11. Third-Party Links
The jlok platform may contain links to other websites or services for reference purposes. This Privacy Policy applies only to jlok (https://jlok.best). jlok is not responsible for the privacy practices of any third-party website or service, and we encourage you to read the privacy policy of any external site you visit.
The presence of a link on jlok does not constitute an endorsement of any third-party website or its privacy practices.
12. Changes to This Privacy Policy
jlok may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When a significant change is made, jlok will post a notice within the platform or send a notification to your registered email address.
The updated Privacy Policy will always include a revised "last updated" date at the top of the document. We encourage jlok members to review this page periodically. Continued use of jlok after a revised Privacy Policy becomes effective constitutes your acceptance of the updated version.
If you disagree with any material change to this Privacy Policy, you may request account closure by contacting jlok support. We will process your request and handle any outstanding data in line with the applicable retention requirements.
13. Contact and Data Queries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data jlok holds about you, please reach out to our team:
- Email: support@jlok.best
- Subject line: Privacy Query — [your account username]
- Response time: jlok aims to respond within a reasonable period consistent with applicable requirements.
If you are a Philippine resident and believe your privacy rights have not been respected, you may also raise a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint is available on the NPC's official website.
For responsible gaming concerns, please also visit the jlok Responsible Gaming page for additional resources and account management tools.
Ready to join jlok?
You've taken the time to understand how jlok handles your data — and that's the kind of informed decision we appreciate. Create your jlok account today and explore Pusoy, Poker, Sports Betting, Color Game, and more knowing your information is treated with care and respect.